Turn every customer message into a faster business outcome.
Nilva Theodoro helps growing teams automate replies, route conversations, track leads, recover abandoned orders, and manage customer journeys across digital channels.
“Hi, do you still have this product available?”
Availability confirmed, product guide sent, customer tagged as high-intent, and follow-up scheduled.
Built for teams that sell and support through conversations.
Manage customer journeys with automation that feels organized, responsive, and personal.
Unified messaging
Bring customer conversations into a clean workspace so your team can track inquiries, follow-ups, and outcomes.
Automation flows
Create smart reply paths for FAQs, order updates, abandoned carts, payment reminders, and product guidance.
Lead management
Tag customers, qualify demand, assign conversations, and keep the right opportunities visible.
Sales recovery
Recover missed opportunities with timely reminders, personalized nudges, and structured follow-up sequences.
Team visibility
Give managers a clearer view of response activity, unresolved conversations, and service quality.
Customer support
Reduce repetitive work while keeping customers informed, routed, and supported at each step.
A practical workflow from first message to repeat purchase.
Designed for businesses that want automation without losing the human feel of customer service.
Capture
Collect messages, requests, and purchase intent from customer channels.
Qualify
Identify lead type, urgency, product interest, and required action.
Assist
Send helpful replies, product details, order information, or next steps.
Convert
Follow up, assign to the right team member, and support the final decision.
Flexible plans for growing teams.
Choose a starting point and customize your automation workflow as your customer volume grows.
Starter
For small teams getting organized.
- Shared customer inbox
- Basic automation flows
- Lead tags and notes
Growth
For teams with daily customer conversations.
- Advanced workflows
- Sales follow-up automation
- Team assignment rules
Scale
For businesses that need deeper support.
- Custom onboarding
- Workflow consulting
- Priority support
Ready to upgrade your customer conversations?
Contact Nilva Theodoro to discuss your customer messaging, automation, and sales support needs.
Contact Information
Company: Nilva Theodoro
Email: NilvaTheodoro@nilvatheodoro.com
Phone: +1 (888) 555-1234